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Speech Analytics Virtual Event: Enable Workforce Engagement Management (WEM)

  • 1.  Speech Analytics Virtual Event: Enable Workforce Engagement Management (WEM)

    Posted 09-23-2022 12:18

    Enable the WEM Add-On for Virtual Event


    • Billing > Subscription > Add permission

    The WEM Add-On free trial consists of a two-month subscription with no commitment. You can cancel the free trial at any time. During the trial, the WEM capabilities are fully functional and identical to the full version.

    Signing up for the WEM free trial

    1. Go to
    2. Search for the application you want to add.
      1. GC2 Customers Select: Genesys 2 User WEM Upgrade I
      2. GC1 Customers Select: Genesys 1 User WEM Upgrade II
    3. Click Free Trial.
    4. If presented with multiple offers, make the appropriate selection.
    5. If necessary, complete any third-party pre-installation tasks.
    6. Click Purchase.
    7. Install the application.

    Cancel the free trial

    To cancel, perform the following steps:

    1. In Genesys Cloud, click Admin.
    2. Under Account Settings, click Subscription.
    3. Cancel the appropriate application.

    How does the WEM free trial work?

    The WEM free trial is a purchase of a premium application where the first 60 days of usage includes no cost to the organization. When you sign up for the WEM free trial, Genesys Cloud amends your subscription. Free trials do not require any quantity commitment, and you can cancel at any time inside Genesys Cloud > Account Settings > Subscriptions. All Genesys Cloud subscription types (month-to-month, prepay annual, or annual month-to-month) may trial available premium applications.

    What happens at the end of the trial?

    Anytime during the 60-day trial, or after it ends, you can opt to make a commitment or cancel the trial. When you upgrade your subscription to subscribe or commit, all previous work remains intact.


    Robert Beasley
    Global Director, Strategic Solutions