A place to ask questions, connect with others, and stay in the know
I have applied for the above Beta on behalf of one of my customers, but haven't heard anything back as yet. I also notice there is no thread in this forum yet. I can see the Beta is scheduled to start later this month, but it would be helpful to know if my customer made the cut.
So far, we are set for Beta Go-Live on 11/15. Next week I'll be adding everyone to the Staffing Groups Community Page so we can start getting set up for testing. I see your client is GC3, so they will be fine for testing once it's live. I'll also be sending out a how-to document next week to get you started with testing on 11/15.
Our group was added to this Beta just recently. We did not receive the How-to document so we can get started with this feature. Can you please send or direct me to where I can find it or perhaps a video. Many thanks!!
Hi Araceliz, I've attached the how-to here. Please let me know if you are able to access it :)
Very excited to get started
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.