Genesys Cloud - Main

 View Only
Discussion Thread View
Expand all | Collapse all

Steps/Process to update an existing prompt description within self-service IVR using new Audio files.

  • 1.  Steps/Process to update an existing prompt description within self-service IVR using new Audio files.

    Posted 02-23-2024 11:33

    Hello!

    I am looking forward to guidance/steps to update an already existing prompt within self-service IVR. I have got new description of the prompt and an updated audio file. We can see the prompt menu where we could change the description and upload the new audio file. However, we aren't sure how to make that change in effect in IVR flow.

    Any suggestion/advice would be really helpful.

    Thanks!


    #ArchitectureandDesign

    ------------------------------
    Avik Mitra
    EverBank
    ------------------------------


  • 2.  RE: Steps/Process to update an existing prompt description within self-service IVR using new Audio files.

    GENESYS
    Posted 02-23-2024 11:37

    Republish the flow
    https://help.mypurecloud.com/articles/updated-prompt-behavior-call-flow/



    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources