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  • 1.  Substitution in canned response - format as a link

    Posted 02-29-2024 14:31

    Hi, I have a case of using substitution in canned responses when sending out survey invitations. In the Flow, I'm using my own template based on canned responses. I have configured substitution as SURVEY_URL. In Architect, I've assigned the Survey.url variable to this substitution. When I insert SURVEY_URL into canned responses, I get the link address as text. So, I'm trying to format it into a link using the toolbar option. However, each time the system automatically adds "https://apps.mypurecloud.ie/responseManagement/" in front of it, resulting in the final link like this: https://apps.mypurecloud.ie/responseManagement/https://apps.mypurecloud.ie/quality-forms/#/surveycodes/(...). I'm trying to edit this through HTML, but each time the system adds or replace a part of this link. Indeed, this behavior results in an incorrect link when clicked. It's normal behavior or it's bug? Does anyone have the same issue?


    #ArchitectureandDesign
    #Implementation

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    Sebastian Koziński

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  • 2.  RE: Substitution in canned response - format as a link

    Posted 02-29-2024 14:55

    Perhaps this Community Post will help: https://community.genesys.com/discussion/surveurl-inside-a-survey-footer#bm4294ed7f-a89a-4ace-8c36-018dd80ace57



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    Dan Fontaine
    C1
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  • 3.  RE: Substitution in canned response - format as a link

    Posted 02-29-2024 15:28
    Edited by Sebastian Koziński 02-29-2024 15:28

    Yes! Thank you very much for your help!



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    Sebastian Koziński
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