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I'm trying to integrate Survey Dynamix with Salesforce's chrome browser so that when the agent disconnects calls via the GC widget it automatically transfers them to the survey. I can't seem to get a hold of the plug in from anywhere. Mindful are dragging their feet as they want to get more involved with the integration.
Has anyone got it to hand please?
thanks a lot,
Easiest is to have a big DISCONNECT button in the agent script and send caller to the Secure Flow and disconnect the agent. Mindful wrote the Chorme plug-in so you will have to get that from them.
Thanks for this, I was just checking for an alternative as our customer has an aversion to extensions! I've implemented the chrome plug-in now,
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