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  • 1.  Survey Dynamix (Mindful) chrome plug in

    Posted 11-28-2023 04:05

    Hi,

    I'm trying to integrate Survey Dynamix with Salesforce's chrome browser so that when the agent disconnects calls via the GC widget it automatically transfers them to the survey. I can't seem to get a hold of the plug in from anywhere. Mindful are dragging their feet as they want to get more involved with the integration.

    Has anyone got it to hand please?

    thanks a lot,

    Niall.


    #Integrations

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    Niall Gray-Mooney
    Connect Managed Services (UK) Limited
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  • 2.  RE: Survey Dynamix (Mindful) chrome plug in

    Posted 12-07-2023 01:39

    Easiest is to have a big DISCONNECT button in the agent script and send caller to the Secure Flow and disconnect the agent.  Mindful wrote the Chorme plug-in so you will have to get that from them. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Survey Dynamix (Mindful) chrome plug in

    Posted 12-07-2023 01:54

    Hi Robert,

     

    Thanks for this, I was just checking for an alternative as our customer has an aversion to extensions! I've implemented the chrome plug-in now,

     

    Thanks again,

     

    Niall.

     






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