A place to ask questions, connect with others, and stay in the know
HelloWe have to create a voice survey, in which through "Set Participant Data action" we save the results as an attribute
Then we can read this survey result in each interaction
We are trying to do the same with the WhatsApp survey, Using a digital Bot flow
But we did not find the option to save the client's response as an attribute. It only gives us the option to save as a variable
Therefore we cannot read the information later.
Could someone help us find a way to manage it?
Hello Juan Carlos,
You should tag this variable as an output variable :
Then, you'll need to retrieve it in your Message Flow,
And then you can place it in Participant data :
I hope this answers your question.
Thanks a lot
Your help has helped us a lot
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.