Workforce Engagement Management

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  • 1.  Syncing Schedule and Primary Outlook Calendar

    Posted 05-31-2023 17:50

    Is it possible to use the native calendar sync function to connect to your primary outlook calendar? Today it appears you can only create a new calendar when using the URL to sync. Also it would be great if we could sync only certain items like Training, or Coaching, and not meals and on-queue time.


    #Scheduling
    #Other/NotSure

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    Steve Alix
    EDCi
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  • 2.  RE: Syncing Schedule and Primary Outlook Calendar

    GENESYS
    Posted 06-06-2023 04:19

    Hi Steven,

    At this stage no and you can only sync the full schedule/calendar.

    I would raise an idea on our ideas lab portal with a full use case so thers can also comment and vote - this site is monitered by our Product team



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    Tracy
    Genesys
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