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  • 1.  Task Work Item Routing

    Posted 11-14-2023 16:02

    I am responding to an RFP and the RFP is asking about Tasks or Work Item Routing and status options (not started, in-progress, suspended, completed) etc. and will these be supported and the ability for supervisors to re-assign/edit work items.  Is this information available and if so where can I find it.  Thanks.


    #Unsure/Other

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    Martin Bunting
    i3Vision Technologies Inc.SC
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  • 2.  RE: Task Work Item Routing
    Best Answer

    GENESYS
    Posted 11-15-2023 08:10
      |   view attached

    Martin - yes, these features and functions will be available with Work Automation.  Here is a copy of our current roadmap which I hope outlines some of the features and UIs for you.



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    Chris Bohlin
    Sr. Director - Product Management
    Genesys Cloud
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    Attachment(s)



  • 3.  RE: Task Work Item Routing

    GENESYS
    Posted 11-15-2023 09:08

    @Chris Bohlin, the Beta is still paused Chris, right?



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    Fares Abdulkareem
    Genesys - Employees
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  • 4.  RE: Task Work Item Routing

    GENESYS
    Posted 11-16-2023 08:06

    That's correct, Fares.  We'll be reevaluating enablement in January!



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    Chris Bohlin
    Sr. Director - Product Management
    Genesys Cloud
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  • 5.  RE: Task Work Item Routing

    Posted 11-15-2023 12:01

    Thanks Chris.



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    Martin Bunting
    i3Vision Technologies Inc.SC
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