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  • 1.  Tempo App access where SSO is enforced.

    Posted 06-02-2022 06:43
    Hi,

    Has anyone deployed WFM and have agents using Tempo app in an SSO environment where they have loaded the app on their personal smart phones and wish to update shit attendance. 

    Tempo ideally needs its on login credentials which would only give agent access to WFM features and not full CX features.

    #RemoteWorkEnablement

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    jim foley
    AXA Ireland Limited
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  • 2.  RE: Tempo App access where SSO is enforced.

    GENESYS
    Posted 08-24-2023 15:22
    Hi Jim,  
     
    My name is Olga Revilla and I am a UX Researcher at Genesys. I would love to discuss with you this issue with the Tempo app, as well as other questions about the usage of the Tempo app within your organization. 
     
    Would you mind scheduling a 60-minute appointment with me via this link?
     
     
    If there are not available times that work for you, please let me know and I will do my best to find a time that works for your schedule. 
     
    As a thank-you gift for your time and contributions, you can choose among a $100 USD USD e-gift card, swag, charity donation, or 15,000 GCAP Points. 
    If you have any questions about the study, email me at olga.revilla@genesys.com , and I'd be happy to help!  
      
    I look forward to meeting with you!  
     
    Best,  
    Olga Revilla
     
    ----
     
     
    Be prepared:  
     
    • Before the chat, read and complete our Informed Consent:  This form explains how we handle the information we collect during the chat and will apply to any future sessions over the next year.  
     
    • Review the UX Research Participant's Expectations 
    • Have a computer with internet access and find a quiet, disruption-free place, if possible. 
    • Check your audio and video beforehand to ensure they work properly.   


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    Olga Revilla
    Genesys - Employees
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