Workforce Engagement Management

 View Only

Discussion Thread View
  • 1.  Tempo - Time Off Summary

    Posted 07-31-2023 15:51
      |   view attached

    Hello - We are testing Tempo with a planned roll out in the near future. I am having an issue with the Time Off Summary screen, and I cannot determine if it's a broken or if I am just looking at this the wrong way. 

    For requests "This Week" - when is this week? Last week when I tested, an approved day for the following week Monday was showing under "This week". When I requested a day tomorrow, it's showing under "Upcoming" and not "This week". So, when is this week? See attachment for examples. 

    #Genesys Cloud CX

    Shannon Hellner
    Paycor, Inc.


  • 2.  RE: Tempo - Time Off Summary
    Best Answer

    Posted 08-01-2023 09:27

    Hi Shannon,

    This Week -> the current week based on the start day of week set in the Business Unit.

    Upcoming -> any time after "This Week"

    I looked at the screenshots, it doesn't seem obviously broken depending on when your 'week' is in your business unit.  A request for tomorrow may be Upcoming if you are currently in the last day of This Week.  

    Hope that helps.  If you think you found a bug that breaks the above rules please let me know.  

    Joe Behymer, Director
    PureCloud Workforce Management Development Team

  • 3.  RE: Tempo - Time Off Summary

    Posted 08-01-2023 15:50

    Thank you @Joseph Behymer, that's it! The BU I use for testing has a weekly start date of Monday, which is different than the start dates of our actual BU. Appreciate the response!

    Shannon Hellner
    Paycor, Inc.

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources