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  • 1.  Tempo - Time Off Summary

    Posted 07-31-2023 15:51
      |   view attached
    No replies, thread closed.

    Hello - We are testing Tempo with a planned roll out in the near future. I am having an issue with the Time Off Summary screen, and I cannot determine if it's a broken or if I am just looking at this the wrong way. 

    For requests "This Week" - when is this week? Last week when I tested, an approved day for the following week Monday was showing under "This week". When I requested a day tomorrow, it's showing under "Upcoming" and not "This week". So, when is this week? See attachment for examples. 


    #Genesys Cloud CX
    #Scheduling
    #Tempo

    ------------------------------
    Shannon Hellner
    Paycor, Inc.
    ------------------------------

    Attachment(s)

    pdf
    Time off summary example.pdf   74 KB 1 version


  • 2.  RE: Tempo - Time Off Summary
    Best Answer

    Posted 08-01-2023 09:27
    No replies, thread closed.

    Hi Shannon,

    This Week -> the current week based on the start day of week set in the Business Unit.

    Upcoming -> any time after "This Week"

    I looked at the screenshots, it doesn't seem obviously broken depending on when your 'week' is in your business unit.  A request for tomorrow may be Upcoming if you are currently in the last day of This Week.  

    Hope that helps.  If you think you found a bug that breaks the above rules please let me know.  



    ------------------------------
    Joe Behymer, Director
    PureCloud Workforce Management Development Team
    ------------------------------



  • 3.  RE: Tempo - Time Off Summary

    Posted 08-01-2023 15:50
    No replies, thread closed.

    Thank you @Joseph Behymer, that's it! The BU I use for testing has a weekly start date of Monday, which is different than the start dates of our actual BU. Appreciate the response!



    ------------------------------
    Shannon Hellner
    Paycor, Inc.
    ------------------------------

    Original Message


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