Genesys Cloud CX

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  • 1.  The new ringtones

    Posted 12-08-2022 11:57
    So, the new ringtones are a great addition for sure - I will take anything to stop hearing the original ringtone after 7 straight years of it being burned into my brain.

    But, will there be further additions that are not the first Google results for 'free MIDI ringtones from 1998 Nokia phones' ?

    Brad Murlin
    Zillow, Inc.

  • 2.  RE: The new ringtones

    Posted 12-15-2022 01:28
    These remind me of the 4 ring tones on the old Polycom SoundPoint phones:  Annoying, Really Annoying, Obnoxious, and Just Plain Ugly.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

  • 3.  RE: The new ringtones

    Posted 12-16-2022 03:56
    I agree, they are absolutely horrible ringtones, they sound like someone just did a recording with a phone playing in the background

    Andy Jackson
    Ten Lifestyle Management Limited

  • 4.  RE: The new ringtones

    Posted 01-18-2023 05:06
    Totally agree, the ten ringtones offered to the agent are from a last century... A personalization of the ringtone with imported audio should be possible for each agent. Hoping this will be possible in the future.

    Benjamin PIROUX