Has anyone ever used the API to export topic phrases and seen that each phrase has the text, strictness, and sentiment?  What is that sentiment for and how can it be set?  @Rakesh Tailor, is this new and possibly what I asked for with regards to topic scoring?

Hi Robert, yes you can do this using the API 

/api/v2/speechandtextanalytics/topics/{topicId} and you can update the strictness and sentiment through the PUT version of the same API.

Here is an example output from the API:

{  "id": "fdbaf517-2e2a-461f-8acb-cad9304adb02",  "name": "Attorney or Lawyer Mention",  "description": "Phrases about legal actions and lawyers.",  "published": true,  "strictness": 65,  "programs": [    {      "id": "5172d438-6668-46f0-bbf5-12c7e02cf8b8",      "selfUri": "/api/v2/speechandtextanalytics/programs/5172d438-6668-46f0-bbf5-12c7e02cf8b8"    }  ],  "tags": [    "Customer Experience"  ],  "dialect": "en-US",  "participants": "External",  "phrases": [    {      "text": "class action settlement suit",      "strictness": 65,      "sentiment": "Negative"    },    {      "text": "give you my \"attorney's\"",      "strictness": 65,      "sentiment": "Negative"    },

Has anyone ever used the API to export topic phrases and seen that each phrase has the text, strictness, and sentiment?  What is that sentiment for and how can it be set?  @Rakesh Tailor, is this new and possibly what I asked for with regards to topic scoring?

I was not asking about if the API works.  I am asking about the sentiment and how you define that.

Hi Robert, yes you can do this using the API 

/api/v2/speechandtextanalytics/topics/{topicId} and you can update the strictness and sentiment through the PUT version of the same API.

Here is an example output from the API:

{  "id": "fdbaf517-2e2a-461f-8acb-cad9304adb02",  "name": "Attorney or Lawyer Mention",  "description": "Phrases about legal actions and lawyers.",  "published": true,  "strictness": 65,  "programs": [    {      "id": "5172d438-6668-46f0-bbf5-12c7e02cf8b8",      "selfUri": "/api/v2/speechandtextanalytics/programs/5172d438-6668-46f0-bbf5-12c7e02cf8b8"    }  ],  "tags": [    "Customer Experience"  ],  "dialect": "en-US",  "participants": "External",  "phrases": [    {      "text": "class action settlement suit",      "strictness": 65,      "sentiment": "Negative"    },    {      "text": "give you my \"attorney's\"",      "strictness": 65,      "sentiment": "Negative"    },

Has anyone ever used the API to export topic phrases and seen that each phrase has the text, strictness, and sentiment?  What is that sentiment for and how can it be set?  @Rakesh Tailor, is this new and possibly what I asked for with regards to topic scoring?

Robert, I apologize for the misunderstanding. Here is the link to the Resource Center re: Sentiment. Understand sentiment analysis - Genesys Cloud Resource Center. Using sentiment feedback in the UI you can "update" a phrase or term to change the sentiment using positive, negative, and neutral and that will override the default sentiment defined in the system.

Genesys Cloud Resource Center		remove preview
Understand sentiment analysis - Genesys Cloud Resource Center Sentiment analysis is the process of understanding a customer's experience during an... [More] View this on Genesys Cloud Resource Center >

I was not asking about if the API works.  I am asking about the sentiment and how you define that.

Hi Robert, yes you can do this using the API 

/api/v2/speechandtextanalytics/topics/{topicId} and you can update the strictness and sentiment through the PUT version of the same API.

Here is an example output from the API:

{  "id": "fdbaf517-2e2a-461f-8acb-cad9304adb02",  "name": "Attorney or Lawyer Mention",  "description": "Phrases about legal actions and lawyers.",  "published": true,  "strictness": 65,  "programs": [    {      "id": "5172d438-6668-46f0-bbf5-12c7e02cf8b8",      "selfUri": "/api/v2/speechandtextanalytics/programs/5172d438-6668-46f0-bbf5-12c7e02cf8b8"    }  ],  "tags": [    "Customer Experience"  ],  "dialect": "en-US",  "participants": "External",  "phrases": [    {      "text": "class action settlement suit",      "strictness": 65,      "sentiment": "Negative"    },    {      "text": "give you my \"attorney's\"",      "strictness": 65,      "sentiment": "Negative"    },

Has anyone ever used the API to export topic phrases and seen that each phrase has the text, strictness, and sentiment?  What is that sentiment for and how can it be set?  @Rakesh Tailor, is this new and possibly what I asked for with regards to topic scoring?

Still not hitting the mark (yes, pun intended).  We know there is a sentiment score and we have sentiment feedback.  How does topic sentiment relate to the sentiment score and now can we use that information outside of the API?

Robert, I apologize for the misunderstanding. Here is the link to the Resource Center re: Sentiment. Understand sentiment analysis - Genesys Cloud Resource Center. Using sentiment feedback in the UI you can "update" a phrase or term to change the sentiment using positive, negative, and neutral and that will override the default sentiment defined in the system.

Genesys Cloud Resource Center		remove preview
Understand sentiment analysis - Genesys Cloud Resource Center Sentiment analysis is the process of understanding a customer's experience during an... [More] View this on Genesys Cloud Resource Center >

I was not asking about if the API works.  I am asking about the sentiment and how you define that.

Hi Robert, yes you can do this using the API 

/api/v2/speechandtextanalytics/topics/{topicId} and you can update the strictness and sentiment through the PUT version of the same API.

Here is an example output from the API:

{  "id": "fdbaf517-2e2a-461f-8acb-cad9304adb02",  "name": "Attorney or Lawyer Mention",  "description": "Phrases about legal actions and lawyers.",  "published": true,  "strictness": 65,  "programs": [    {      "id": "5172d438-6668-46f0-bbf5-12c7e02cf8b8",      "selfUri": "/api/v2/speechandtextanalytics/programs/5172d438-6668-46f0-bbf5-12c7e02cf8b8"    }  ],  "tags": [    "Customer Experience"  ],  "dialect": "en-US",  "participants": "External",  "phrases": [    {      "text": "class action settlement suit",      "strictness": 65,      "sentiment": "Negative"    },    {      "text": "give you my \"attorney's\"",      "strictness": 65,      "sentiment": "Negative"    },

Has anyone ever used the API to export topic phrases and seen that each phrase has the text, strictness, and sentiment?  What is that sentiment for and how can it be set?  @Rakesh Tailor, is this new and possibly what I asked for with regards to topic scoring?