You mean like the old line monitor or agent monitor functions in PureConnect. I bet some smart person could create a live monitoring app that could use AudioHook to listen into calls at the click of a mouse. Would be cool if someone had the time. But to answer your question, no, but there are several ideas for things like this.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 04-03-2024 07:20
From: Arun Kumar
Subject: Total calls and abandoned calls for entire Organization
Is there any way to monitor all calls in single dashboard if there are multiple queues(1000+).
Please suggest.
#DetailsReport #Dashboards #PerformanceDashboards
#SystemAdministration
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Arun Kumar
Wipro Limited
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