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The CLI (Command line interface): It's amazing how easily you can extract data from Genesys with a single line of code for repetitive daily tasks.
Service Level on queues. Even though Service Level should not be viewed as a sole measure of the successfulness of a Contact center, I'm surprised how often organizations don't have it set and are seeing the default of 80/20 (which is not achievable for most centers, post-pandemic).
Service Levels should be an reflection of your normal operating mode, not some abnormal objective meant to push your staff to burnout. Since the service level pre-populates on multiple Performance views, why not update it to a best estimate of what is achievable for your team/queue?