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  • 1.  Upcoming "External contact management user interface refresh"

    Posted 11-24-2023 04:44

    Hi,

    Does anyone know what is the upcoming "External contact management user interface refresh" next week? We are supposed to inform our customers of changes that have an impact to user experience.

    Regards,

    Antti


    #Roadmap/NewFeatures

    ------------------------------
    Antti Mikkola
    Common Product Manager
    Telia Company
    ------------------------------


  • 2.  RE: Upcoming "External contact management user interface refresh"

    Posted 11-26-2023 17:31

    Hi Antii,

    You can find information about it in this community post

    https://community.genesys.com/discussion/coming-soon-refresh-of-contact-management-ui?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fcommunitykey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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    Original Message


  • 3.  RE: Upcoming "External contact management user interface refresh"

    Posted 11-27-2023 00:59

    Thanks Jan,

    I whish the old experience would be the default instead of the new. Need to inform the customers immediately about this change...

    Antti



    ------------------------------
    Antti Mikkola
    Common Product Manager
    Telia Company
    ------------------------------

    Original Message


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