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Upcoming UI changes in agent desktop: Single customer view - target launch July 13th 2022

  • 1.  Upcoming UI changes in agent desktop: Single customer view - target launch July 13th 2022

    GENESYS
    Posted 9 days ago
      |   view attached
    Hello folks!

    We're getting ready to release our latest feature, single customer view. This feature is described in our future release announcements (Future release announcements - Genesys Cloud Resource Center
    Genesys Cloud Resource Center remove preview
    Future release announcements - Genesys Cloud Resource Center
    Learn about upcoming Genesys Cloud features and related UI changes. For information about features scheduled for the next Genesys Cloud feature release, see Features coming soon. Genesys Cloud will perform rolling updates to the telephony administrator UI over the next few months. The changes may include updated icons for better visual alignment with other settings throughout the platform.
    View this on Genesys Cloud Resource Center >


    As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

    We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

    Let us know what questions you have.

    Thank you,
    Lucie



    #Omni-ChannelDesktop/UserInterface

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    Lucie DeCristofaro
    Genesys - Employees
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  • 2.  RE: Upcoming UI changes in agent desktop: Single customer view - target launch July 13th 2022

    Posted 5 days ago
    Will external contacts become "Division Aware".

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    Brenda Wynne
    Alcon Vision LLC
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