As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie

As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie

As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie

As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie

As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie

As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie

As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie

Friday July 8th update:

The release is postponed: new date pending additional investigation. It is still available in beta for interested customers and partners, contact lucie.decristofaro@genesys.com to get access.

As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie

Friday July 8th update:

The release is postponed: new date pending additional investigation. It is still available in beta for interested customers and partners, contact lucie.decristofaro@genesys.com to get access.

Hello folks!

We're getting ready to release our latest feature, single customer view. This feature is described in our future release announcements (Future release announcements - Genesys Cloud Resource Center

As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie

Friday July 8th update:

The release is postponed: new date pending additional investigation. It is still available in beta for interested customers and partners, contact lucie.decristofaro@genesys.com to get access.

Hello folks!

We're getting ready to release our latest feature, single customer view. This feature is described in our future release announcements (Future release announcements - Genesys Cloud Resource Center

As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie

Hi all,

In order to release to General Availability we have created a new permission to provide greater control for admins agent visibility of the Journey tab.

The new permission is called External Contacts > Session > View

To enable this permission:

1. Log on to your Genesys Cloud account.
2. Select Admin section on the horizontal nav bar.
3. Under the section People & Permissions. Select Roles/Permissions.
4. Select the User role.
   1. Note the User role is default if you use a custom role for agents you will need to add the permission under that role.
5. In the search box Permissions. Search for 'External Contacts'.
6. Tick the 'External Contacts > Session > View' from the list.

For beta customers; in order for agents to continue seeing the journey tab on the agent desktop admins must switch on the new permission by Thursday 4^th August.

If you have any Org specific questions please email me aoife.kelly@genesys.com

Many thanks,

Friday July 8th update:

The release is postponed: new date pending additional investigation. It is still available in beta for interested customers and partners, contact lucie.decristofaro@genesys.com to get access.

Hello folks!

We're getting ready to release our latest feature, single customer view. This feature is described in our future release announcements (Future release announcements - Genesys Cloud Resource Center

As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie

Hi all,

In order to release to General Availability we have created a new permission to provide greater control for admins agent visibility of the Journey tab.

The new permission is called External Contacts > Session > View

To enable this permission:

1. Log on to your Genesys Cloud account.
2. Select Admin section on the horizontal nav bar.
3. Under the section People & Permissions. Select Roles/Permissions.
4. Select the User role.
   1. Note the User role is default if you use a custom role for agents you will need to add the permission under that role.
5. In the search box Permissions. Search for 'External Contacts'.
6. Tick the 'External Contacts > Session > View' from the list.

For beta customers; in order for agents to continue seeing the journey tab on the agent desktop admins must switch on the new permission by Thursday 4^th August.

If you have any Org specific questions please email me aoife.kelly@genesys.com

Many thanks,

Friday July 8th update:

The release is postponed: new date pending additional investigation. It is still available in beta for interested customers and partners, contact lucie.decristofaro@genesys.com to get access.

Hello folks!

We're getting ready to release our latest feature, single customer view. This feature is described in our future release announcements (Future release announcements - Genesys Cloud Resource Center

As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie

Hi all,

In order to release to General Availability we have created a new permission to provide greater control for admins agent visibility of the Journey tab.

The new permission is called External Contacts > Session > View

To enable this permission:

1. Log on to your Genesys Cloud account.
2. Select Admin section on the horizontal nav bar.
3. Under the section People & Permissions. Select Roles/Permissions.
4. Select the User role.
   1. Note the User role is default if you use a custom role for agents you will need to add the permission under that role.
5. In the search box Permissions. Search for 'External Contacts'.
6. Tick the 'External Contacts > Session > View' from the list.

For beta customers; in order for agents to continue seeing the journey tab on the agent desktop admins must switch on the new permission by Thursday 4^th August.

If you have any Org specific questions please email me aoife.kelly@genesys.com

Many thanks,

Friday July 8th update:

The release is postponed: new date pending additional investigation. It is still available in beta for interested customers and partners, contact lucie.decristofaro@genesys.com to get access.

Hello folks!

We're getting ready to release our latest feature, single customer view. This feature is described in our future release announcements (Future release announcements - Genesys Cloud Resource Center

As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie

Hi all,

In order to release to General Availability we have created a new permission to provide greater control for admins agent visibility of the Journey tab.

The new permission is called External Contacts > Session > View

To enable this permission:

1. Log on to your Genesys Cloud account.
2. Select Admin section on the horizontal nav bar.
3. Under the section People & Permissions. Select Roles/Permissions.
4. Select the User role.
   1. Note the User role is default if you use a custom role for agents you will need to add the permission under that role.
5. In the search box Permissions. Search for 'External Contacts'.
6. Tick the 'External Contacts > Session > View' from the list.

For beta customers; in order for agents to continue seeing the journey tab on the agent desktop admins must switch on the new permission by Thursday 4^th August.

If you have any Org specific questions please email me aoife.kelly@genesys.com

Many thanks,

Friday July 8th update:

The release is postponed: new date pending additional investigation. It is still available in beta for interested customers and partners, contact lucie.decristofaro@genesys.com to get access.

Hello folks!

We're getting ready to release our latest feature, single customer view. This feature is described in our future release announcements (Future release announcements - Genesys Cloud Resource Center

As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer View

We want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.

Let us know what questions you have.

Thank you,
Lucie