A place to ask questions, connect with others, and stay in the know
Friday July 8th update:
The release is postponed: new date pending additional investigation. It is still available in beta for interested customers and partners, contact email@example.com to get access.
Hello folks!We're getting ready to release our latest feature, single customer view. This feature is described in our future release announcements (Future release announcements - Genesys Cloud Resource Center
As part of this feature, there will be UI changes in the agent desktop. This means will be changes for agents in the way they interact with the profile and journey panels in the agent desktop. Here's a PDF that describes those changes and includes additional information about the feature: Single Customer ViewWe want to make sure we give all of you, our customers and partners, sufficient advanced notice so that you can prepare for these changes.Let us know what questions you have.Thank you,Lucie
Hi all,In order to release to General Availability we have created a new permission to provide greater control for admins agent visibility of the Journey tab.
The new permission is called External Contacts > Session > View
To enable this permission:
For beta customers; in order for agents to continue seeing the journey tab on the agent desktop admins must switch on the new permission by Thursday 4th August.If you have any Org specific questions please email me firstname.lastname@example.orgMany thanks,
I don't see that permission available to select in my org. Does that new permission not appear until August 4th?
Senior Manager Contact Center & Fax Services
IT Customer Collaboration
6201 South Freeway
Fort Worth, TX 76134-2099 United States
T +1 682 200 4200 | M +1 682 209 4872
The release is postponed: new date pending additional investigation. It is still available in beta for interested customers and partners, contact