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Genesys is constantly updating its UI frontend to follow industry trends and latest technology.
The administration of the queue is getting a technology update that does not affect the administered functionality. The changes include updated icons for better visual alignment and arrangement of the the menu structure.
There is no impact on the agent facing views.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.