We use Genesys Cloud Contact Centre integrated with Salesforce Classic service console.
When agent pickups an inbound call, a SF activity is automatically created for the corresponding Case/Contact. What we expect is the Activity History will show the new activity immediately.
However, this activity does not show up in Case/Contact's Activity History until a Contact Centre agent refreshes the Salesforce page. Or sometimes after 10 seconds.
Can you please help to advise what causes Activity not immediately updated in the Activity History in Salesforce?
This issue is blocking us from project delivery as this fails UAT.
Many thanks
Thomas
#Integrations#Omni-ChannelDesktop/UserInterface#Telephony#GenesysCloudCXQAEpisode#Salesforce------------------------------
Thomas Luu
Cancer Council Victoria
------------------------------