Certification and Training

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  • 1.  Updating WFM Skills Question

    Posted 09-27-2023 15:08

    Is "Genesys Certified Workforce Management 8 Consultant" been replaced by "Genesys Engage on-premises: Workforce Management Certification"  ?

    Broadly have the "Consultant" accreditation been replaced by "Certification" accreditation?

    Its been a while, when did this change?



    Thank you

  • 2.  RE: Updating WFM Skills Question

    Posted 09-28-2023 01:49

    Hi Chris,

    Yes, as of February 2023, we rebranded all of our Cloud exams and Engage exams. 



    Certification Team.

    Essakki Gomathy
    Genesys - Employees

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