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  • 1.  Viewing canned responses permissions

    Posted 12-04-2023 05:15

    Hi 

    Trying to give a user access to canned responses but view only. 

    I've created a role with the following two permissions but this has not worked: 

    Responses > Library > View
    Responses > Response > View

    Any help appreciated 


    #PlatformAdministration

    ------------------------------
    Karl Beal
    Severn Trent Water
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  • 2.  RE: Viewing canned responses permissions

    Posted 12-05-2023 08:18

    Hi Karl,

    Those permissions should be enough for the agent to get access to Canned Responses during an interaction, or do you want them to be able to view them through the Admin section when there's no active interaction?



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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  • 3.  RE: Viewing canned responses permissions

    Posted 12-05-2023 08:23

    Hi Jan

    This is for a user who is not on queue so want them to be able to access via Admin > Contact Centre > Canned responses but with view only permission. 



    ------------------------------
    Karl Beal
    Severn Trent Water
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