This is what I am looking for as well. Were you able to figure out if that's possible? Every iteration of permissions I've tested with did not work.
The option would be helpful for staff members who need to view the responses but aren't on a queue, which would prevent them from having to make test calls to constantly view the libraries and responses within.
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Annie Woerner
Infosys Limited
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Original Message:
Sent: 12-05-2023 08:23
From: Karl Beal
Subject: Viewing canned responses permissions
Hi Jan
This is for a user who is not on queue so want them to be able to access via Admin > Contact Centre > Canned responses but with view only permission.
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Karl Beal
Severn Trent Water
Original Message:
Sent: 12-05-2023 08:18
From: Jan Heinonen
Subject: Viewing canned responses permissions
Hi Karl,
Those permissions should be enough for the agent to get access to Canned Responses during an interaction, or do you want them to be able to view them through the Admin section when there's no active interaction?
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
Original Message:
Sent: 12-04-2023 05:14
From: Karl Beal
Subject: Viewing canned responses permissions
Hi
Trying to give a user access to canned responses but view only.
I've created a role with the following two permissions but this has not worked:
Responses > Library > View
Responses > Response > View
Any help appreciated
#PlatformAdministration
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Karl Beal
Severn Trent Water
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