Genesys Cloud CX - Beta HQ

Hello. We tried to configure the feature "Voice trancription" from my client, but it seems that French is not supported yet. Can you confirm?

Would it be possible to get it as a Beta ? 

Thanks for your answer.

Catherine 

#voice transcription #french #Language 

According to Genesys.  Genesys Cloud CX voice transcription support is available for English US (en-US), English Australia (en-AU), English Great Britain (en-GB), English Indian (en-IN), English SA (en_ZA) France French (fr-FR), French Canadian (fr-CA), Dutch (nl-NL), German (de-DE), Italian (it-IT), Polish, Brazilian Portuguese (pt-BR), Portugal Portuguese (pt-PT), Spanish Spain (es-ES), Spanish Latin America (es-US), Japanese (ja-JP), Korean (ko-KR), and Arabic (ar-001).

Hi Catherine

Martin is correct, French transcription is available

If you're struggling to get this working it may be useful to raise a ticket to understand what's happening there.

Thanks

Andy

Hi Andy. The support told me that French is not totally available, and is now "in early preview", which I understand is beta. 

In architect, I've got the message " transcription is not available in french". 

So, how can I get it in French ?

Hi Catherine

I've requested to connect directly on this

French is not in Beta, so should be possible. We have other customers using this.

I'm interested in the messages you are seeing though, so would like to discuss directly

Thanks

Andy

Hi Andy, I've sent you an email, did you receive it ? 

Thanks to you 2. 

So I have opened a case to get some help...

There is no transcription for incoming calls, and for outgoing calls I've got transcription, but in english ! although the configuration is franch...