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  • 1.  Vioce transcription in French

    Posted 09-21-2023 03:22

    Hello. We tried to configure the feature "Voice trancription" from my client, but it seems that French is not supported yet. Can you confirm?

    Would it be possible to get it as a Beta ? 

    Thanks for your answer.

    Catherine 

    #voice transcription #french #Language 


    #Unsure/Other

    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
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  • 2.  RE: Vioce transcription in French

    Posted 09-22-2023 11:22

    According to Genesys.  Genesys Cloud CX voice transcription support is available for English US (en-US), English Australia (en-AU), English Great Britain (en-GB), English Indian (en-IN), English SA (en_ZA) France French (fr-FR), French Canadian (fr-CA), Dutch (nl-NL), German (de-DE), Italian (it-IT), Polish, Brazilian Portuguese (pt-BR), Portugal Portuguese (pt-PT), Spanish Spain (es-ES), Spanish Latin America (es-US), Japanese (ja-JP), Korean (ko-KR), and Arabic (ar-001).



    ------------------------------
    Martin Bunting
    i3Vision Technologies Inc.SC
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    Original Message


  • 3.  RE: Vioce transcription in French

    GENESYS
    Posted 09-25-2023 05:08

    Hi Catherine

    Martin is correct, French transcription is available

    If you're struggling to get this working it may be useful to raise a ticket to understand what's happening there.

    Thanks

    Andy



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    Andy Boland
    Genesys - Employees
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    Original Message


  • 4.  RE: Vioce transcription in French

    Posted 09-26-2023 12:10

    Hi Andy. The support told me that French is not totally available, and is now "in early preview", which I understand is beta. 

    In architect, I've got the message " transcription is not available in french". 

    So, how can I get it in French ?



    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------

    Original Message


  • 5.  RE: Vioce transcription in French

    GENESYS
    Posted 09-27-2023 05:07

    Hi Catherine

    I've requested to connect directly on this

    French is not in Beta, so should be possible. We have other customers using this.

    I'm interested in the messages you are seeing though, so would like to discuss directly

    Thanks

    Andy



    ------------------------------
    Andy Boland
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Vioce transcription in French

    Posted 10-02-2023 09:15

    Hi Andy, I've sent you an email, did you receive it ? 



    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------

    Original Message


  • 7.  RE: Vioce transcription in French

    Posted 09-26-2023 03:25

    Thanks to you 2. 

    So I have opened a case to get some help...

    There is no transcription for incoming calls, and for outgoing calls I've got transcription, but in english ! although the configuration is franch...



    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------

    Original Message


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