Hopefully you can breathe a bit easier now that the Idea in the Product Ideas Lab has been released.
You can find more info in the following Resource Center article:
https://help.mypurecloud.com/articles/monitor-in-progress-interactions/
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 06-25-2024 22:57
From: Robert Wakefield-Carl
Subject: Voce Barge In/Supervisor Barge in
Not yet. Slated for 7/22, but please don't hold your breath for that. Been waiting for over 3 years.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 05-22-2024 10:59
From: David Regis
Subject: Voce Barge In/Supervisor Barge in
Has supervisor barge in/voice barge in been implemented in Genesys cloud
#QualityManagement
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David Regis
Sabio Ltd
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