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  • 1.  Waiting interaction are not visible in queue performance.

    Posted 02-13-2024 12:08

    Good day everyone,

    Sometimes, I noticed many interaction which have the statut not ENDED = No (so waitng in queue) in performance interactions views are not display in queue performance Activity.

    Did you have any piste of explication of this display problem? 

    Thanks in advance,


    #Reporting/Analytics

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    Mamadou DIOP
    CTK
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  • 2.  RE: Waiting interaction are not visible in queue performance.

    Posted 02-18-2024 23:15

    Remember that Web Messaging, Emai, and other digital interactions can remain open for up to 72 hours and if no response is made in either direction, the session will be ended.  You can look through the Interaction view with the filter for Ended=no to check for these.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Waiting interaction are not visible in queue performance.

    Posted 02-20-2024 16:10

    Thanks Robert



    ------------------------------
    Mamadou DIOP
    CERITEK
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