Remember that Web Messaging, Emai, and other digital interactions can remain open for up to 72 hours and if no response is made in either direction, the session will be ended. You can look through the Interaction view with the filter for Ended=no to check for these.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 02-13-2024 12:07
From: Mamadou Diene DIOP
Subject: Waiting interaction are not visible in queue performance.
Good day everyone,
Sometimes, I noticed many interaction which have the statut not ENDED = No (so waitng in queue) in performance interactions views are not display in queue performance Activity.
Did you have any piste of explication of this display problem?
Thanks in advance,
#Reporting/Analytics
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Mamadou DIOP
CTK
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