Genesys Engage on-premises

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  • 1.  WDE Customization - How to access Standard Response Body

    Posted 08-14-2023 07:41


    We are trying to use Standard Response Body for storing a set of signatures. When creating a new email, depending on the from account it will select one on these standard responses and add it as a signature.

    We see this standard responses in WDE, but we do not know how to access this information from the code.

    Could you help us here?

    Thank you in advance.


    Ricardo Sosa
    PlusNet Solutions, S.L.

  • 2.  RE: WDE Customization - How to access Standard Response Body
    Best Answer

    Posted 08-15-2023 21:03

    You will have to use the Universal Contact Server PSDK to get the content of the standard response.

    1. Call GetRootCategories - This returns only the root categories (without including sub-categories) with a limited amount of information attached: Name, Date, Type, Language
    2. Manually filter categories - Decide your own filtering on root categories based on the attached information.
    3. Call GetCategory using the root ID - Options can be passed to return a summary of sub-category or sub-Standard Response, making it possible to return a full tree without content.
    4. Call GetStandardResponse - To get content, after filtering from GetCategory which Standard Response is interesting for your agent (again based on the category attributes).

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