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This question is directed to anyone who uses web messaging as a tool for internal departments to ask questions to each other? Do you have to have the web message imbedded in a web page or is there a way to initiate the web message directly from Genesys? In this example everyone is a Genesys user so I hate for the person asking the question to have to go out of Genesys to a separate web page to ask their question.
There's the built-in chat feature which is Async and can do individual or group. Similar to tools like Slack. You can use the directory to search for a person based on attributes you store (like hobbies, product specialties, sports played, teams supported, languages spoken etc.) and then initiate a chat.
Would that do what you need?
We do this in our org. Basically, you'll need to have this embedded in a web page, but then you can take that web page and use the integrations to add it to the widgets section on the left side
That is what I was looking for. Thanks for your help!
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