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  • 1.  Websurvey language

    Posted 04-18-2024 15:07

    Hi, 

    I know that Genesys will translate automatically a web survey based on the language it was created.  My question is regarding the policy to send of the web survey.

    For example, client calls, as teh choice between Spanish and English.   Selects 2 for Spanish, gets assign to queue1 with language skill: Spanish  

    The web survey policy for queue1 only send teh web survey in english. 

    To workaround this  we could: 

    • create 2 queues, queue1EN, queue1ES, but what is the point of the language skill now?
    • Create a survey that includes both language. 

    Anyone with another idea?


    #QualityManagement
    #Routing(ACD/IVR)
    #Unsure/Other

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    Simon Noel
    Bell Canada
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  • 2.  RE: Websurvey language
    Best Answer

    Posted 04-23-2024 22:11

    You will need to look at the language when the Survey Flow starts and use the correct survey based on the language choice.  It would be nice if Language was something you could specify in a policy.  It might be easier just to split your languages between queues and use that as your policy selection so you could define the correct survey in the policy.  

    Here is the idea for what you want:  Sending Web Survey in the appropriate | Genesys Cloud Ideas Portal (aha.io)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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