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Welcome to the Barge-in Voice - Beta Community!!!

  • 1.  Welcome to the Barge-in Voice - Beta Community!!!

    Posted 04-26-2023 17:30

    Hello everyone, 

    The Genesys Cloud PM team is happy to open applications for our Beta Program for our long awaited, and much anticipated Barge-in Voice functionality.  If your supervisors have been itching to jump into calls to lend a hand to their agents or customers, now's your chance! 

    This is an open beta and available to customers, partners, and even internal orgs alike - so I encourage you to sign up and share your feedback.

    Apply for Beta here. The beta is open now!

    Upon completion the sign-up form, we will reach out to via email to confirm the feature has been enabled for you organization.

    We look forward to hearing your feedback and to finally getting this feature to the market.

    Thank you and enjoy!

    Chris Bohlin


    Chris Bohlin
    Sr. Director - Product Management
    Genesys Cloud

  • 2.  RE: Welcome to the Barge-in Voice - Beta Community!!!

    Posted 05-09-2023 10:38

    Hi Chris,

    Thank you for this useful feature for monitoring.
    I just tested in our lab and for it looks globally ok, but I have 2 points to report:
    1. I can't barge-in twice in the same conversation: I barge-in the first time and end it. If I try to barge-in again, it tries to connect but end with an error. Is it a limitation or a bug?
    2. I noticed that barging-in opens the interaction (with script). Is it how it is intended to be, or can it be optional?

    Thank you.

    Carlos Correia
    Xseed-Consultoria e Sistemas de Informacao Lda