Workforce Engagement Management

 View Only

Discussion Thread View

🎉📣📣 WEMAI month | Mastering Workforce Forecasting with Genesys Cloud WEM

  • 1.  🎉📣📣 WEMAI month | Mastering Workforce Forecasting with Genesys Cloud WEM

    Posted 21 days ago

    Hi, WEMers!

    Embark on a journey through the dual realms of Artificial Intelligence (AI) in Workforce Management (WFM) and the art of masterful forecasting with Genesys Cloud Workforce Engagement Management (WEM). This engaging exploration combines insights from a detailed video presentation on the synergy between AI and WFM, alongside a comprehensive one-page guide to proficient forecasting within the Genesys Cloud platform.

    Check it out

    Discover how AI is reshaping traditional WFM practices, empowering contact centers to optimize performance, enhance employee engagement, and deliver exceptional customer experiences. Gain a deeper understanding of forecasting methodologies, the importance of accurate data analysis, and the role of Genesys Cloud WEM in driving operational efficiency and strategic decision-making.

    Join us at the crossroads of innovation and expertise as we unravel the intricate tapestry of AI-enabled workforce management and forecasting excellence with Genesys Cloud WEM


    Natalia Abad
    Genesys - Employees

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources