I have a number of people who are using WFM and have the required permissions in order to View adherence information in the schedule editor but they are still unable to view the information. I have checked and there are no restrictions in play and the user is only looking at the 1 week. Is there a reason why they cannot see the cog in the top right hand corner of the screen in order to configure the view even though the correct roles and permissions are in play ?.

I have a number of people who are using WFM and have the required permissions in order to View adherence information in the schedule editor but they are still unable to view the information. I have checked and there are no restrictions in play and the user is only looking at the 1 week. Is there a reason why they cannot see the cog in the top right hand corner of the screen in order to configure the view even though the correct roles and permissions are in play ?.

Hi @Richard Craig, Is everyone they are trying to view in the same MU?  I am only asking because I just had this problem (actually posted a question about it this evening and then figure it out like 2 min after posting).  My problem was the Work Team filter the supervisor was using, as the Work Team had people on it from two different MUs and the schedule editor will only show the adherence info for one MU at a time.  

Not sure if this is why you have people not seeing adherence but that was my problem.  

I have a number of people who are using WFM and have the required permissions in order to View adherence information in the schedule editor but they are still unable to view the information. I have checked and there are no restrictions in play and the user is only looking at the 1 week. Is there a reason why they cannot see the cog in the top right hand corner of the screen in order to configure the view even though the correct roles and permissions are in play ?.