Does anyone know how to run an Interaction Report filtered by agents dialing out to a specific phone number?   What I am trying to confirm is how many interactions and what specific interactions involved us calling the Language Line for translation. I have tried filtering by the DNIS being dialed, but that does not see to be including calls that involved a consult (Inbound/Outbound).  It looks like using the DNIS as the Filter is only picking up calls that were strictly outbound calls.  What filtering can I use to include calls that were consult?

I'm hoping maybe everyone missed this due to Holidays, because I am really hoping to get help with this. Does anyone know how to run an Interaction Report filtered by agents dialing out to a specific phone number?   What I am trying to confirm is how many interactions and what specific interactions involved us calling the Language Line for translation. I have tried filtering by the DNIS being dialed, but that does not see to be including calls that involved a consult (Inbound/Outbound).  It looks like using the DNIS as the Filter is only picking up calls that were strictly outbound calls.  What filtering can I use to include calls that were consult?

Does anyone know how to run an Interaction Report filtered by agents dialing out to a specific phone number?   What I am trying to confirm is how many interactions and what specific interactions involved us calling the Language Line for translation. I have tried filtering by the DNIS being dialed, but that does not see to be including calls that involved a consult (Inbound/Outbound).  It looks like using the DNIS as the Filter is only picking up calls that were strictly outbound calls.  What filtering can I use to include calls that were consult?

Hi Gina! 

What's the time frame you are trying to run this report? I'm wondering if you just run a report on all interactions and then filter it out through Excel? That's how I would do it. 

I'm hoping maybe everyone missed this due to Holidays, because I am really hoping to get help with this. Does anyone know how to run an Interaction Report filtered by agents dialing out to a specific phone number?   What I am trying to confirm is how many interactions and what specific interactions involved us calling the Language Line for translation. I have tried filtering by the DNIS being dialed, but that does not see to be including calls that involved a consult (Inbound/Outbound).  It looks like using the DNIS as the Filter is only picking up calls that were strictly outbound calls.  What filtering can I use to include calls that were consult?

Does anyone know how to run an Interaction Report filtered by agents dialing out to a specific phone number?   What I am trying to confirm is how many interactions and what specific interactions involved us calling the Language Line for translation. I have tried filtering by the DNIS being dialed, but that does not see to be including calls that involved a consult (Inbound/Outbound).  It looks like using the DNIS as the Filter is only picking up calls that were strictly outbound calls.  What filtering can I use to include calls that were consult?

I agree that is a way to do it but I can't get anything on any report for me to filter them out.  No report I can find will give me every time we called out to a specific phone number, unless it is an Outbound only call.  I can't pull the ones where we conferenced with Language Line. 

If I ran every interaction and the Inbound/Outbound interactions are there, how do I sort out the ones based on the OUTBOUND number dialed?  That is where I am having the problem.

Hi Gina! 

What's the time frame you are trying to run this report? I'm wondering if you just run a report on all interactions and then filter it out through Excel? That's how I would do it. 

I'm hoping maybe everyone missed this due to Holidays, because I am really hoping to get help with this. Does anyone know how to run an Interaction Report filtered by agents dialing out to a specific phone number?   What I am trying to confirm is how many interactions and what specific interactions involved us calling the Language Line for translation. I have tried filtering by the DNIS being dialed, but that does not see to be including calls that involved a consult (Inbound/Outbound).  It looks like using the DNIS as the Filter is only picking up calls that were strictly outbound calls.  What filtering can I use to include calls that were consult?

Does anyone know how to run an Interaction Report filtered by agents dialing out to a specific phone number?   What I am trying to confirm is how many interactions and what specific interactions involved us calling the Language Line for translation. I have tried filtering by the DNIS being dialed, but that does not see to be including calls that involved a consult (Inbound/Outbound).  It looks like using the DNIS as the Filter is only picking up calls that were strictly outbound calls.  What filtering can I use to include calls that were consult?

Hi Gina, rather than using DNIS, try using Session DNIS and see what that gives you.

I agree that is a way to do it but I can't get anything on any report for me to filter them out.  No report I can find will give me every time we called out to a specific phone number, unless it is an Outbound only call.  I can't pull the ones where we conferenced with Language Line. 

If I ran every interaction and the Inbound/Outbound interactions are there, how do I sort out the ones based on the OUTBOUND number dialed?  That is where I am having the problem.

Hi Gina! 

What's the time frame you are trying to run this report? I'm wondering if you just run a report on all interactions and then filter it out through Excel? That's how I would do it. 

I'm hoping maybe everyone missed this due to Holidays, because I am really hoping to get help with this. Does anyone know how to run an Interaction Report filtered by agents dialing out to a specific phone number?   What I am trying to confirm is how many interactions and what specific interactions involved us calling the Language Line for translation. I have tried filtering by the DNIS being dialed, but that does not see to be including calls that involved a consult (Inbound/Outbound).  It looks like using the DNIS as the Filter is only picking up calls that were strictly outbound calls.  What filtering can I use to include calls that were consult?

Does anyone know how to run an Interaction Report filtered by agents dialing out to a specific phone number?   What I am trying to confirm is how many interactions and what specific interactions involved us calling the Language Line for translation. I have tried filtering by the DNIS being dialed, but that does not see to be including calls that involved a consult (Inbound/Outbound).  It looks like using the DNIS as the Filter is only picking up calls that were strictly outbound calls.  What filtering can I use to include calls that were consult?