Hi Alex,

We are exploring our options. Genesys Cloud isn't currently Fedramp so it is not an option for us currently. I do know they are going through the fedramp process, but that can takes some time to complete. Even if it does get fedramp its not a for sure jump for us, as Genesys hasn't been the most business friendly to PureConnect Customers and has left a bad taste in our mouths.

For Cloud based telephony system we are looking into NICE. They are fedramp and look to be a all in one solution, but have not seen a demo yet so can't say for sure. We will be getting a demo of their system in the next few months. Personally i want to stay with an On Prem or hybrid solution as the recent AWS issues that has brought down companies Telephony system, has highlighted some issues with a pure Cloud Based Telephone system.

The On-Premise selection has defiantly shrank in the last 5 years and while i have really haven't been watching the market on other systems I think Cisco, Avaya, Mitel and NEC are still strong in the On-Prem solution. Though they do not provide everything PureConnect did, so you will need to have a few different venders to get everything we had with it.

Hi Alex,

We are exploring our options. Genesys Cloud isn't currently Fedramp so it is not an option for us currently. I do know they are going through the fedramp process, but that can takes some time to complete. Even if it does get fedramp its not a for sure jump for us, as Genesys hasn't been the most business friendly to PureConnect Customers and has left a bad taste in our mouths.

For Cloud based telephony system we are looking into NICE. They are fedramp and look to be a all in one solution, but have not seen a demo yet so can't say for sure. We will be getting a demo of their system in the next few months. Personally i want to stay with an On Prem or hybrid solution as the recent AWS issues that has brought down companies Telephony system, has highlighted some issues with a pure Cloud Based Telephone system.

The On-Premise selection has defiantly shrank in the last 5 years and while i have really haven't been watching the market on other systems I think Cisco, Avaya, Mitel and NEC are still strong in the On-Prem solution. Though they do not provide everything PureConnect did, so you will need to have a few different venders to get everything we had with it.