Hi,

we are working on the whatsapp webchat bots , i would like to know interaction history archival period. for web chat.

i am aware of  Admin->AccountSettings->OrganizationSettings->Security & Complaince -> Maximum Interaction Data Retention Time where we can define the organizations policy for maximum retention of interactions data and recording. (No of days after which all interactions and recordings will be deleted)

I would like to know the interactions history archival period.

Thanks,

Harikrishna

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Harikrishna Venna
SERVION T GLOBAL SOLUTIONS LIMITED
------------------------------

Hi Harikrishna Venna,

The archival is defined in Policies which cover all interaction types. The interaction itself is not archived but will be deleted based on the Max Interaction Data Retention Time

------------------------------
Richard Chandler
Connect
------------------------------

Original Message:
Sent: 11-23-2023 22:24
From: Harikrishna Venna
Subject: what is the interaction history archival period for webchat

Hi,

we are working on the whatsapp webchat bots , i would like to know interaction history archival period. for web chat.

i am aware of  Admin->AccountSettings->OrganizationSettings->Security & Complaince -> Maximum Interaction Data Retention Time where we can define the organizations policy for maximum retention of interactions data and recording. (No of days after which all interactions and recordings will be deleted)

I would like to know the interactions history archival period.

Thanks,

Harikrishna

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Harikrishna Venna
SERVION T GLOBAL SOLUTIONS LIMITED
------------------------------

Hi Richard,

Thanks for the information provided.

i got the answer from the below linik

https://help.mypurecloud.com/articles/retention-period-for-analytics-data-and-recording/#:~:text=When%20using%20the%20interaction%20data,detail%20data%20is%20five%20years. Click or tap if you trust this link." data-linkindex="0">https://help.mypurecloud.com/articles/retention-period-for-analytics-data-and-recording/#:~:text=When%20using%20the%20interaction%20data,detail%20data%20is%20five%20years.

When using the interaction data retention setting, the minimum retention period for conversation detail data is 90 days. When using the interaction data retention setting, the maximum retention period for Conversation detail data is five years.

Regards,

Harikrishna

------------------------------
Harikrishna Venna
SERVION T GLOBAL SOLUTIONS LIMITED
------------------------------

Original Message:
Sent: 12-01-2023 10:24
From: Richard Chandler
Subject: what is the interaction history archival period for webchat

Hi Harikrishna Venna,

The archival is defined in Policies which cover all interaction types. The interaction itself is not archived but will be deleted based on the Max Interaction Data Retention Time

------------------------------
Richard Chandler
Connect

Original Message:
Sent: 11-23-2023 22:24
From: Harikrishna Venna
Subject: what is the interaction history archival period for webchat

Hi,

we are working on the whatsapp webchat bots , i would like to know interaction history archival period. for web chat.

i am aware of  Admin->AccountSettings->OrganizationSettings->Security & Complaince -> Maximum Interaction Data Retention Time where we can define the organizations policy for maximum retention of interactions data and recording. (No of days after which all interactions and recordings will be deleted)

I would like to know the interactions history archival period.

Thanks,

Harikrishna

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Harikrishna Venna
SERVION T GLOBAL SOLUTIONS LIMITED
------------------------------