Workforce Engagement Management

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  • 1.  What's next webinars

    Posted 08-17-2023 11:13

    Has anyone else been having trouble getting to the webinars the last couple months? This month I am not attending at all because apparently I downloaded a registration event to my calendar, not an invite and I didn't realize until I tried to go to the meeting. 

    Our org likes to have representation on these meetings but now it feels impossible to do. I tried signing up here:

    What's Next Series | Genesys Cloud Workforce Engagement Management - August

    Genesys remove preview
    What's Next Series | Genesys Cloud Workforce Engagement Management - August
    Genesys Cloud WEM What's Next: monthly sessions Delivered by the Genesys WEM
    View this on Genesys >

    But that link simply asks you to download it to your calendar. Way at the bottom in small text the Login says "Register Here" but does not provide a hyperlink. The URL above that goes here:

    What's Next Genesys Cloud WEM - August | Genesys

    Genesys remove preview
    What's Next Genesys Cloud WEM - August | Genesys
    August Session: The Genesys Cloud WEM What's Next Series sessions are intended to provide a general overview of upcoming WEM features releases. Whether you are an existing customer who is interested in getting the most out of your existing solution or a potential customer who is looking to better understand Genesys Cloud WEM capabilities, we encourage you to attend and hear firsthand from the team responsible for this industry-leading WEM solution!
    View this on Genesys >

    Signing up there does give you an event but I am finding out today it simply directs you back to those two pages and does not register you for the event. Re-registering results in no email. 

    Anyone else having similar issues getting to these?


    #Other/NotSure

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    Aaron Buckley
    Breezeline
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  • 2.  RE: What's next webinars

    Posted 08-17-2023 11:25

    After posting this I have received a new invite for the webinar, however it says it starts at 12:00 PM EST, which is an hour later than the normal starting time and a different starting time that on their website. 



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    Aaron Buckley
    Breezeline
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  • 3.  RE: What's next webinars

    GENESYS
    Posted 08-17-2023 11:43
    Edited by Natalia Abad 08-17-2023 11:44

    Hi Aron,
    I'm sorry, you're having problems with the What's Next webinar registration.
    We change 3 months ago the time of the webinars to adjust to different calendars.
    The event is scheduled to happen at 12 PM ET, 11:00 AM CT or 9:00 AM PT depending on where you're located.

    The Recording of the WEM What's Next Webinars is available the day after the event in our library in the folder Webinar links, so you and your team can see it if you're not able to assist to the live session.



    In Addition, the event post in the WEM community redirects to the Registration page and you will receive 3 emails the registration confirmation, 1-week alert, and 1-hour alert, each email has the Ics link so you can add the webinar to your calendar.



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    Natalia Abad
    Genesys - Employees
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  • 4.  RE: What's next webinars

    NEW MEMBER
    Posted 08-21-2023 06:34

    Thanks Natalia. Can you help me by telling me where this menu is? I am unable to find it in Genesys Knowledge Network, Genesys Community or Genesys Beyond. I can rarely make the scheduled sessions, and would love to be able to review the next day. Thanks lots, Heather 



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    Heather Henderson
    Sabio Ltd
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  • 5.  RE: What's next webinars

    GENESYS
    Posted 08-21-2023 07:00
    Edited by Tracy Vickers 08-21-2023 07:01

    Hi Heather,

    The webinar recordings are available in the Library, click on the Library tab > Webinar links and you will find them there.

    It can easily be spotted also as a pinned item on the library carousel, and also on the home page > WEM Library widget.

    The August recording will be available soon

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    Tracy
    Genesys
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  • 6.  RE: What's next webinars

    Posted 08-18-2023 11:10

    I have had the same issue so have missed the last two months. When I go to register, it also acts like I am not an existing customer. Yesterday, I had to register 3 different times. The invite had an hour earlier time listed than what the link said. I think the invite/website probably needs to be updated. I prefer to watch in real time because often I might have questions. I plan to watch the replay today. 



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    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse, LLC
    clindquist@companynurse.com
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  • 7.  RE: What's next webinars

    GENESYS
    Posted 08-21-2023 04:48

    Hi Cherri,

    We will deinitely look into that - thank you for the update and sorry you have had problems.

    @Natalia Abad - FYI



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    Tracy
    Genesys
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  • 8.  RE: What's next webinars

    Posted 08-21-2023 08:03

    Thanks Tracy! I haven't seen August posted in the library yet either. The last one I found is July. 



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    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse, LLC
    clindquist@companynurse.com
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  • 9.  RE: What's next webinars

    GENESYS
    Posted 08-23-2023 12:20

    Hi Cherri,

    August What's Next is now available here



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    Tracy
    Genesys
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