Hi,
I am on this help page: https://help.mypurecloud.com/articles/add-a-whatsapp-template-message/.
Among the notes, it is mentioned that variables like AGENT_NAME can be used for substitutions.
It is not clear to me how to use AGENT_NAME in a WhatsApp template approved by Meta where substitutions must be classified as {{1}}, {{2}}, {{#}}.
How can I do this?
#DigitalChannels
#Integrations
#Outbound
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Oscar Gallone
Asystel-BDF S.p.A.
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