Hi,

I don't know if this is by design or an issue. When you create a weeks schedule or forecast it creates 8 days rather than 7. This has caused an issue in our reporting as it had two 6th of Novembers and when I go into the previous weeks schedules on a Monday it goes into that Monday rather than the previous Monday (which is does if I go into the previous weeks schedule on a Tuesday to Friday). 

Can you confirm if it is meant to be like this or a bit of a bug? I suspect it could be something like the code is creating a list that is from 0 to 7 which is a list containing 8 days but I don't know.

Thanks

James 

Hi,

I don't know if this is by design or an issue. When you create a weeks schedule or forecast it creates 8 days rather than 7. This has caused an issue in our reporting as it had two 6th of Novembers and when I go into the previous weeks schedules on a Monday it goes into that Monday rather than the previous Monday (which is does if I go into the previous weeks schedule on a Tuesday to Friday). 

Can you confirm if it is meant to be like this or a bit of a bug? I suspect it could be something like the code is creating a list that is from 0 to 7 which is a list containing 8 days but I don't know.

Thanks

James 

Hi James, 
as @Andrea Rushfeldt said this is intentional to help with the continuity of Work Plan constraints and to facilitate cross midnight/night shifts. 
As we move towards the more continuous model this will become less obvious as we'll have the ability to produce longer-ranged interval-level forecasts that are revised and extended automatically overnight.
For scheduling, we'll still require a forecast and staffing requirement calculation for the Scheduled period +1 day to ensure that Work Plan constraints and cross-midnight shifts are maintained.

Paul

Hi,

I don't know if this is by design or an issue. When you create a weeks schedule or forecast it creates 8 days rather than 7. This has caused an issue in our reporting as it had two 6th of Novembers and when I go into the previous weeks schedules on a Monday it goes into that Monday rather than the previous Monday (which is does if I go into the previous weeks schedule on a Tuesday to Friday). 

Can you confirm if it is meant to be like this or a bit of a bug? I suspect it could be something like the code is creating a list that is from 0 to 7 which is a list containing 8 days but I don't know.

Thanks

James 

Hi Paul, 

Is there any update on the continuous scheduling idea (https://genesyscloud.ideas.aha.io/ideas/WFMSCH-I-6)? Last update was in June to say the idea was being broken apart. That is an idea we are watching very closely. 

Hi James, 
as @Andrea Rushfeldt said this is intentional to help with the continuity of Work Plan constraints and to facilitate cross midnight/night shifts. 
As we move towards the more continuous model this will become less obvious as we'll have the ability to produce longer-ranged interval-level forecasts that are revised and extended automatically overnight.
For scheduling, we'll still require a forecast and staffing requirement calculation for the Scheduled period +1 day to ensure that Work Plan constraints and cross-midnight shifts are maintained.

Paul

Hi,

I don't know if this is by design or an issue. When you create a weeks schedule or forecast it creates 8 days rather than 7. This has caused an issue in our reporting as it had two 6th of Novembers and when I go into the previous weeks schedules on a Monday it goes into that Monday rather than the previous Monday (which is does if I go into the previous weeks schedule on a Tuesday to Friday). 

Can you confirm if it is meant to be like this or a bit of a bug? I suspect it could be something like the code is creating a list that is from 0 to 7 which is a list containing 8 days but I don't know.

Thanks

James