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Work Teams - Not able to add to queues

  • 1.  Work Teams - Not able to add to queues

    Posted 07-06-2022 22:00
    Is anyone else having an issue with the new Work Teams feature? I've assigned permissions, created a team, but can't assign them to queues or view team information in reports!
    #PlatformAdministration
    #Roadmap/NewFeatures

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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  • 2.  RE: Work Teams - Not able to add to queues

    Posted 07-06-2022 22:23
    Yes, I have the same issue. Not sure what's going on there. I have access to the Work Teams everywhere else within my organization.

    Thanks,
    Peter

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    Peter Stoltenberg
    Avtex Solutions, LLC
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  • 3.  RE: Work Teams - Not able to add to queues

    Posted 07-07-2022 01:38
    The same,
    Also, I can't use the "work teams" in the Dashboard

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    Best regards,

    Yvgeni Liberman
    ITNAV-Pro Ltd.
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  • 4.  RE: Work Teams - Not able to add to queues

    Posted 07-07-2022 03:17
    Yes I am having an issues with the agents not appearing and some divisions are missing from the drop down when creating my first team

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    Stephen Doyle
    AXA Ireland Limited
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  • 5.  RE: Work Teams - Not able to add to queues

    Posted 07-07-2022 09:07
    Same issue. We are on EUW1

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    Dewald Smit
    Altron Systems Integration a Division of Altron TMT (Pty) Ltd
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  • 6.  RE: Work Teams - Not able to add to queues

    Posted 07-08-2022 02:24
    The "Add by list" option is missing.

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    Dewald Smit
    Altron Systems Integration a Division of Altron TMT (Pty) Ltd
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  • 7.  RE: Work Teams - Not able to add to queues

    GENESYS
    Posted 07-08-2022 11:27

    Hi everyone - we are looking into this now.  It looks like one of the UI elements of the feature didn't make it through to production and I'm trying to figure out where it is!  Hopefully we'll have this rectified quickly as adding agents to queues by work team is a great/easy way to manage queue membership.

    Stay tuned.

    Chris



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    Chris Bohlin
    Product Manager - PureCloud
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  • 8.  RE: Work Teams - Not able to add to queues

    Posted 07-12-2022 17:57

    Hi Chris!

    is there a chance we receive an update tomorow(13/07) with some fix related with Work Teams?

    I mean, when we look at "people"  just can't find an option "work teams"  in the combobox:



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    Josué Reis
    UOL - Universo Online
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  • 9.  RE: Work Teams - Not able to add to queues

    Posted 07-26-2022 01:18
    @Chris Bohlin, please could we get an update as to when this broken prod feature will be fixed. Thanks. ​

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    Dewald Smit
    Altron Systems Integration a Division of Altron TMT (Pty) Ltd
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  • 10.  RE: Work Teams - Not able to add to queues

    Posted 08-09-2022 08:02
    Hi Chris.

    I understand we are in the middle of summer but it's been over a month.
    Is there an update regarding this issue?

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    Iason Mylonakis
    Mellon Technologies Systems and Services Commercial S.A.
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  • 11.  RE: Work Teams - Not able to add to queues

    GENESYS
    Posted 08-10-2022 09:00
    Yes, we are planning to release this at the end of the month as we are introducing a number of other cosmetic UI changes to the Queue Administration pages and this is blocked by that.  Target release of 8/31.

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    Chris Bohlin
    Product Manager - PureCloud
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  • 12.  RE: Work Teams - Not able to add to queues

    Posted 08-10-2022 20:31
    Thanks for the update Chris. What other cosmetic changes are planned for release - have they been communicated anywhere?

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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  • 13.  RE: Work Teams - Not able to add to queues

    GENESYS
    Posted 08-11-2022 08:33
    Gareth - another of our PMs posted an update to the community a couple weeks back about the upcoming changes.  All of the UI changes coming to the queue administration screens are cosmetic and don't change functionality.

    Here is a link to that post.

    We also announced this in the resource center (and linked it to the community post)

    We're doing what we can to try and communicate UI changes ahead of pushing them out to production and the community is one of our best options!

    Thanks,
    Chris

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    Chris Bohlin
    Product Manager - PureCloud
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  • 14.  RE: Work Teams - Not able to add to queues

    Posted 08-11-2022 21:25
    Thanks Chris, I missed that notification but I was aware that Genesys are working harder to advise of UI changes before they happen

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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  • 15.  RE: Work Teams - Not able to add to queues

    Posted 24 days ago
    The Queue UI update went live but I cannot seem to find a way to add Work Teams.
    Am I missing something?

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    Iason Mylonakis
    Mellon Technologies Systems and Services Commercial S.A.
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  • 16.  RE: Work Teams - Not able to add to queues

    Posted 24 days ago
    Edited by Dewald Smit 24 days ago

    Work Teams on Queues have not been released yet.



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    Dewald Smit
    Altron Systems Integration a Division of Altron TMT (Pty) Ltd
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