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  • 1.  Workforce Management Schedules Export format error

    Posted 03-22-2023 09:52
    Edited by Timon Spoerri 03-22-2023 09:59

    Hello guys,

    since last week we have been facing an error when we exported the Workforce Management Schedule Activity.

    When there is a shift with a comment that has multiple lines, it will also create multiple lines in the csv output and therefore corrupt the file.

    When there is a new line at the end of the comment, it will create a big problem by putting all the following lines in the same cell.

    Did anybody run into a problem with the export of the WFM Schedule lately?

    I will add a csv attachment, where the problem was caused by the comment "Test" and a screenshot of that shift.

    Thanks guys

    Timon Spörri

    System Engineer

    timon.spoerri@cisolutions.ch | www.cisolutions.ch


    #PlatformAdministration

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    Timon Spoerri
    Customer Interaction Solutions AG
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    Attachment(s)

    csv
    Activities - 3_22.csv   1 KB 1 version


  • 2.  RE: Workforce Management Schedules Export format error

    GENESYS
    Posted 06-22-2023 17:50

    I am hoping you got this straightened out.

    In the future, you might get a response if you post in the Workforce Engagement Management community. That is where the experts live.



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    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
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    Original Message


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