Genesys Cloud CX

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  • 1.  Wrap up code limit

    Posted 09-06-2022 05:13
    Hi

    I would like to know what the limit is on the number off Wrap up codes you can create.

    Regards
    Brendan
    #PlatformAdministration

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    Brendan Binns
    Business Connexion (Pty) Ltd
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  • 2.  RE: Wrap up code limit

    Posted 09-06-2022 07:56
    There doesn't appear to be a limit on the number that you can create. But there are limits that are related to finding, setting, and displaying them: https://developer.genesys.cloud/organization/organization/limits#analytics

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    Dan Fontaine
    ConvergeOne, Inc.
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  • 3.  RE: Wrap up code limit

    Posted 09-06-2022 23:33
    From the resource center:

    • Genesys Cloud does not limit the number of wrap-up codes you can create in an organization.
    • Genesys Cloud does not limit the number of wrap-up codes you can assign to a queue.
    • You cannot create a duplicate wrap-up code name. Each wrap-up code name must be unique.
    One thing I found that if you delete a wrap-up code, it will show up in reporting, but you can't filter on it.  You can change names all you want as well.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 4.  RE: Wrap up code limit

    Posted 09-27-2022 01:48
    Hi

    Thank you

    Regards

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    Brendan Binns
    Business Connexion (Pty) Ltd
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