Hi Team,
I am unable to see the wrap-up segment in the conversation timeline for one conversation (Outbound Preview dialing mode). However, in the details tab, we can see wrap-up information. So, I am a little confused. Could you please check if anyone else has faced this issue and how it was resolved?




#Outbound#PlatformAdministration#Routing(ACD/IVR)#Telephony------------------------------
Saravanan D
Individual Only Contact Account
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