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  • 1.  writing code for business logic and dynamic menu

    Posted 06-02-2023 05:51

    hi all,

    i want to write a js-script or Java code to handle business logic and dynamic menus building in architect inbound ivr flow, but I am unable to see a node where i can perform this task. is it possible to do in Architect or else do i have to call an API through an integration touch point to achieve this?

    regards,

    Sethu 


    #Routing(ACD/IVR)

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    Sethumadhavan NP
    Servion Global Solutions Private Limited
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  • 2.  RE: writing code for business logic and dynamic menu

    GENESYS
    Posted 06-02-2023 09:01

    Architect will not let you add your own code to a flow.  First see if you can achieve your goals using the existing actions and functions Architect has.  If you need to do something else, create a data action to invoke your code through a web service or lambda.

    https://help.mypurecloud.com/articles/about-the-data-actions-integrations/



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    Melissa Bailey
    Genesys - Employees
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    Original Message


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