The Genesys Knowledge team is pleased to open applications for Beta candidates. Beta testing is an important part of our development process and we sincerely appreciate your interest in participating! Genesys Knowledge is a central repository that provides information to agents through Agent Assist and to customers through Knowledge Portal, Knowledge app for Messenger and/or Bots.
Often, there is a need to adapt the way knowledge is presented based on the channel. The Touchpoint Variation feature is for those that need to adapt knowledge content based on touchpoint. #BetaAnnouncement