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External Contact Call History Display

Starts: Mar 25, 2024 12:00 (ET)
Ends: Apr 1, 2024 17:00 (ET)

Associated with Genesys Cloud - Beta HQ

This feature will enable Genesys Cloud users to identify an External Contact and reach out to the External Contact more efficiently.

The agents are now able to see the first and last name of External Contacts in Call History and Voicemail inbox.

#BetaAnnouncement

Location

Online Instructions:

Url: http://community.genesys.com/communities/genesys-cloud-beta-hq?CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329
Login: To learn how to register for betas, click on the link above:

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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External Contact Call History Display

Location

About Genesys