Co-Browse for Web Messaging Beta

Starts:  Jul 14, 2022 09:00 (ET)
Ends:  Oct 28, 2022 17:00 (ET)
Associated with  Genesys Cloud - Beta HQ
Co-browse for Web Messaging enables agents and customers to create a more rich engagement by elevating a web messaging conversation to temporarily include collaborative browsing. This allows agents to view the customer's screen as they navigate the brand's website and even allows agents to request control of the customer's cursor to aid with more complex tasks.