Messaging Component for Agents

Starts:  Mar 7, 2024 12:00 (ET)
Ends:  Mar 14, 2024 17:00 (ET)
Associated with  Genesys Cloud - Beta HQ

Genesys will introduce an updated agent messaging UI. This enhanced interface matches the current process while providing a more user-friendly experience. The updated UI includes a redesigned thread layout, a dedicated send button, an intuitive character counter, improved message grouping, and the introduction of several new, smaller features. 



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