New Forecast Modification : Change Daily Value and Distributions

Starts:  Sep 25, 2023 12:00 (ET)
Ends:  Oct 5, 2023 17:00 (ET)
Associated with  Genesys Cloud - Beta HQ

This new mod is available to be selected in the modification type drop-down list in Forecasting. This new mod will allow users to see all their predicted Offered or AHT values for a day with the associated distribution in a new mod UI. By clicking on a specific day of the week, you can see the daily value broken down into the 15-minute interval and the distributions of the daily value. 

The user can then copy a new value into the Modified column and see how that affects the AHT/Offered distributions. Additionally, there is the option to load Offered/AHT values from a day in history and overwrite the current values with values from the selected historical day. 



Online Instructions: