Hi Anton, " Agent transferring a call to queue (unless you have some custom script actions) does not go to a flow, so will use the in queue call flow you set on the queue." Ok that make sense, agent sending a call via Transfer then typing in a queue ...

Hi, you can create an operating schedule or a schedule group and evaluate it on the architect inbound flow.. https://help.mypurecloud.com/articles/create-operating-schedule/ https://help.mypurecloud.com/articles/operating-schedule-groups/ ------------------------------ ...

Hi, you can create a schedule group and add in the schedules you want. https://help.mypurecloud.com/articles/operating-schedule-groups/ this should be done on the Architect Inbound flow and not on the Admin > Call routing menu. ------------------------------ ...

That's a good fix! That's exactly how I would have done it. ------------------------------ Cameron Tomlin Genesys - Employees Online Community Manager/Moderator ------------------------------

You would have to hard code the check for Schedule A and then Schedule B and then use Evaluate Schedule based on the times. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com ...

Is it possible to include 2 schedules in one flow in Architect ?. A customer has different operating times for summer and winter months and both need to be incorporated into an Architect flow. Is it possible to automatically switch between the two by ...

Will do, and thank you again! ------------------------------ Nicki Dehn AAA Club Alliance Inc. ------------------------------

Sweeeet! I just ordered and got it shipped to ya! Hope you enjoy- if you feel inspired, take a picture and post to the community when you get it set up and running. Would love to see it! ------------------------------ Nicole Milliken Genesys - ...

Anton, Yes all the list variables come through fine, it's just the campaign name. Which made me think it was something like not being able to see campaigns, so I tried doing " Outbound Campaign View" permission and that did ...

Hey everyone, I'm wondering if anyone knows where the summaries generated by Agent Assist are automatically stored? I'm aware that we can copy the summary to notes and view it in interaction details later on, but I'm curious if there's a specific location ...