Good Day Mark I found the following on the Ideas Portal - https://genesyscloud.ideas.aha.io/ideas/CESVY-I-32. Not sure if there is a workaround to get the required results. Regards Stephan ------------------------------ Stephan Taljaard ...

Hi Sam, It is difficult to obtain consistent logs because the issue is not reproducible, and capturing logs requires a significant amount of disk space. In this example, the agent is using genesyscloud.exe . Wireshark: At the same time, ...

Hi Jodi. I would love to see the cap increased too, but I am wondering why each agent needs their own activity plan for this? Could you set up an activity plan per coach, as individual sessions with the coach as a facilitator? Or perhaps each agent has ...

Yes I had the exact same experience. And it seems it just took a few hours + for it to appear. I was doing the setup of it in the afternoon and got very frustrated about not seeing it in Architect, despite re-loading and clearing cache. But then the ...

I would suggest using in and out parameter to the common flow. In the Common flow mark the variable as inbound and outbound and use this between message flow and common flow ------------------------------ Eystein Kylland Systemutvikler Genesys Applikasjonsspesialist ...

Hi Jason, thanks for the update, but this was quite clear early on. The reason I reported this to Genesys Support was a clear and sudden increase (around early-mid Oct) in the number of "call dropped" incidents being logged to our ICT support team ...

Hi Eric, For the agentless example, you'll need to create a Data Action and perform a POST request. For example: Endpoint: /api/v2/conversations/emails/agentless Body: { "senderType": "Outbound", "fromAddress": { "email": ...

Hi Paul, I have a few agents who work split shifts with a large gap in between. For example: Shift 1: 4:30 AM – 8:30 AM Shift 2: 5:00 PM – 8:00 PM This creates a total shift span of about 15 hours , which exceeds the current 12-hour maximum ...

Hi Husein, I haven't personally experienced this issue, but regarding permissions, you need Integrations > Integration > View. In addition, the Audio Connector must be enabled for the option to appear in Architect. The option ...

I've run into an issue with split shift agents. I've been scheduling splits like this previously. This shift ran without issues last week. However, this workplan is no longer valid under your new maximum length period because the maximum allowable ...