I found data action for callback contating 100 % error and i think this is might be the issue ------------------------------ Mohamed Hassan Mohamed ------------------------------

Phaneendra In our case the identification is primarily done using the ANI , rather than asking the caller to provide an existing ticket number. When the call arrives in the inbound flow, we use the ANI to perform a lookup in Salesforce to check ...

Hello , I applied the above steps and also add test Q and make a test call and disconnect to make anandond call so abandond is occured and i didnot receive a callback even if i saw the reports and it is occured as an abandand without callback So how ...

Congratulations @Phaneendra Avatapalli !! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

hi @Mike John , welcome! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

A minha música sem dúvidas seria a a we are the champion. ------------------------------ Andre Costa ------------------------------

Hi Kaio, Thanks very much for confirming this and for sharing the detail that is really helpful. It is reassuring to hear you have implemented a very similar pattern successfully in production, especially using participant data as the bridge between ...

Hi Phaneendra I have implemented a similar pattern in production using Genesys Cloud integrated with Salesforce, and the architecture you described aligns very well with what we used. In our case, the case (ticket) creation happens directly ...

Hi everyone, We are working on a high-level design for end-to-end ticket creation from a Genesys inbound voice flow and wanted to check whether others have implemented something similar in production. Our current approach is: collect ...

The subscription doesn't give you access to a lab... It will give you access to courses taught, where a lab will be available. Let's wait and see if anyone knows anything. ------------------------------ ...