HI, I have 6000 active users in our Genesys Cloud CX environment, I am looking for quick way to get list of all of users who have CX3 license, any advise? thank you for your help. #Implementation #System/PlatformAdministration #Telephony ...

Hi Ewomazino, Thank you. Can you please do me a favour and invoke the API GET /api/v2/routing/sms/phonenumbers/{PhoneNumberId}? expand=compliance from your Org, and use a TFN for the phone number (I assume you have TFN SMS numbers in your Org). ...

Hey Steve, I wrote an article about CX as Code, including exporting existing resources which may be useful? https://makingchatbots.com/p/cx-as-code-with-genesys-cloud The relevant sections to your questions are: ...

Hi Gina, Genesys has a SIT (Special Information Tone) recognition base. Depending on the message or phrase played by the carrier during the dialing attempt, the call may be classified as ININ-OUTBOUND-SIT-CALLABLE. A common example ...

We have already built and managed many objects in our Genesys environments through the UI prior to starting our CX as Code journey. We're now attempting to implement CX as Code for creating, updating, and deleting all objects moving forwards. To date, ...

This means that during that time frame they were not active in a queue, they either disabled it themselves or someone removed them from the queue. ------------------------------ Brittany Fitzmaurice Contact Center Manager -------------------------- ...

I have noticed quite a few calls in our Outbound campaign that are tagged with the Genesys Auto Wrap-Up " NIN-OUTBOUND-SIT-CALLABLE". According to the definitions, it means "SIT tones indicated that the number was callable. Unless the call analysis response ...

We have the automatic inactivity timeout configured, but can't get it to reliably log users out. Every once in a while, it does. It usually just logs them right back in, though. Based on what I've seen others say, this is likely due to using single sign-on. ...

I start the interaction in an Inbound Message Flow, in a task I add values to a list of participant data, exit the task, and the interaction moves to a Common Flow. When I try to obtain the same participant data using Get Participant Data, no data is ...

Can someone explain how the agent's status could be "on queue" but the routing status is "off queue" at the same time? Does this indicate they didn't have a phone connected or something? #WEM-Quality,WFM,Gamification,etc #Unsure/Other ------------------------------ ...