You can find the Voice Call Record object ID in participant data of interaction, starts with 0LQ. The key is " scv_externalObjectId " It's automatically pushed by the Service Cloud as part of "handshake" during Voice Call record creation for example ...

I use it for the norm, on helping on scripts for presentations, creation for images, even agenda poems to add a element of fun. I am not sure how much time it saves me but it definitely helps on a inspiration front. Usual apps, Chatgpt for most, then ...

Hi @Mateus Nunes , Great ideas, I voted. ------------------------------ Elisson Fernandes ------------------------------

Hello @Iury Santos Very welcome to our community! 😀 ------------------------------ --------------------- Edgar Dreger Senior Genesys Analyst --------------------- ------------------------------ ...

Hey @Edgar Dreger I think you need to build a custom report based on participant data to get more details, but for sure, if this was presented on native report will be really useful. In the data action report, they could also show interaction ...

Hello Edgar, The way I look at exact error is either through Flow Execution History or capture these parameters for data action failure within the architect flow. ------------------------------ Jyoti Sharma Senior Design Consultant ---------- ...

Success Story / Real Business Scenario We currently support operational scenarios where agents assist customers through voice interactions while simultaneously requesting additional information through WhatsApp. One common example is when a customer ...

Welcome, Iury! ------------------------------ Beatriz Sanches ------------------------------

Hello everyone! It would be great if we could store the API errors that we receive when we trigger them via Data Action. From the flows we can only identify if there was success, failure or timeout, and through reports we can see the type of ...

Hi @Marcus Andree , In my case, it would also be Speech and Text Analytics. The difference is that we use it with Triggers to monitor some sensitive topics. When something is detected, we send an email to the responsible team to review it, so we have ...