Summary The User Rules dependents endpoints are being updated to improve API design and extensibility. Currently, these endpoints return a ruleId property directly. This property will now be represented as a rule object in the response. This change ...

Summary The advanced.pool.enabled property in the Custom SMTP Server integration configuration is being deprecated. This property currently controls SMTP connection pooling , but it duplicates the functionality of the existing permanentCxn property, ...

Hi Olivier, There was a short delay in deployment of the change, but the change should now be available. Thanks, Eamonn ------------------------------ Eamonn Clancy Sr. Software Engineer ------------------------------

Summary The KnowledgeAnswerConfig and AnswerGenerationConfig fields are being deprecated. These fields are currently used to enable Answer Highlights for Manual and Auto Search, as well as Answer Generation settings for Manual Search in Copilot. ...

We're improving the messaging experience in Genesys Cloud to help agents compose clearer, more readable messages across messaging channels. What's changing? We're introducing a new, channel‑aware rich text editor in the messaging component, along ...

When is genesys Planning to include voice survey matrics in analytics .Using which customer can view overall CX experience over genesys interaction glance rather using any other Reporting platform to manage those matrics. #Uncategorized ------------------------------ ...

Summary Following our ACD Web Chat v2 Deprecation Announcement, we are announcing removal for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets). This includes the use of Third-Party Chat Routing. ...

Hi all, This was in the release notes as Accessibility improvements for conversation initiation. More details can be found at the link below. This is for improved accessibility with screen readers and similar tools. https://community.genesys.com/discussion/coming-soon-start-conversation-modal-accessibility-enhancement-for-jaws-support-targeting-november-17 ...

I'm having an oddity where I cannot complete the 10 minute Intro course which means I cannot complete the Core training. I only noticed as recently looking at Orchestrators. Gone through a few times and made sure I have opened every link and watched the ...

Hello, I also don't see this mention for my AI‑assisted forms - is it available? ------------------------------ Jérémy LE MORVAN CHEF DE PROJET ------------------------------