It happen again last week. The WFM is the get agent workflow. ------------------------------ Carlos Talavera NA ------------------------------

Hi Rechelle, Yes, that should be possible. If you're storing the ANI and the date it was added in the Data Table, you could use the AddDays() function in Architect to calculate when the block expires. For example, compare AddDays(DateAdded, 120) ...

Hi Mateus, I think this would be a fantastic enhancement. One of the biggest challenges today is not necessarily accessing the data, but connecting insights across multiple areas of the platform. We often find ourselves moving between Speech and Text ...

Hey, thanks for making me aware of this. This post was what I was referring to in my comment when I said ' I only learned about the archy refresh schemas the other day '. I didn't realise you wrote the comment too, so thanks for ensuring I was aware ...

Hi Robert, Thank you for the reply. No, there have been no changes at all within the divisions, queues or skills, or any of the roles or permissions - the data simply just does not appear anymore. This is happening across our whole business, so ...

Hi, @Sarah Johnson For secondary statuses, I would first validate the permissions/divisions side. Custom secondary statuses created under Status Management are presence definitions, so the endpoints I would use to get their IDs are: GET /api/v2/presence/definitions ...

Hello, I'm looking to confirm how historical shrinkage is calculated in Genesys when activity code settings change. Scenario: An activity (e.g., "Case Work") was set to count as shrinkage from January through April In May, the activity was updated ...

Welcome @Mathew Erickson ! ------------------------------ Arthur Pereira Reinoldes ------------------------------

Hello @Adam Scheblein ! Welcome! ------------------------------ Arthur Pereira Reinoldes ------------------------------

Hey Nicole! This is a tough one. There are so many that would be nice. But to learn something instantly, without any effort devalues it, so I would just stay the way I am //not excelling at anything :) ------------------------------ Sandor Balogh ...