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Did you miss the May 2024 What's Next webinar?? Hello, WEMers and community members! Did you miss our May 2024 What's Next webinar, or do you want to watch it again? You can find the link to the recording right here!! Passcode: A?sPi3R2 ...
In this video @Christopher Visick talks about Agent empathy analysis Genesys Cloud now measures and reports on agent empathy in their interactions with customers. The reporting results help analysts improve performance management, agent evaluation, coaching, and training to...
20240422_FeatureReview_EX_Speech and Text Analytics_Agent Empathy_CV (1).mp4
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April 2024 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this April for WEM. Resource Management...