A place to ask questions, connect with others, and stay in the know
In this video @Guru Prasadh Jeevan Rao and I discuss and demo Agent Assist for Voice. Customers can now access Genesys Agent Assist on the CX platform for voice, including knowledge management and knowledge optimizer. This feature enables Genesys Agent Assist to transcribe and...
20231101_FeatureReview_CX_Artificial Intelligence_Genesys Agent Assist on the CX platform for voice_GP_RH.mp4
no search term matches found in comments.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.