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In this video, Guru & Becky discusses the new feature "Conversation summarization with Genesys Agent Assist for Voice" Genesys Agent Assist now offers conversation summarization for voice interactions. The summarization process automatically generates summaries of conversations between...
20240325_FeatureReview_DX_Agent Assistance_Conversation Summarization with GA_RH_GP.mp4
In this video, Guru discusses new feature "Genesys Agent Assist knowledge article feedback" Agents can now provide detailed feedback for the knowledge articles that Genesys Agent Assist presents to them. Based on the improved agent feedback, administrators can gain valuable insights into...
20240311_FeatureReview_CX_ArtificialIntelligence_Genesys Agent Assist knowledge article feedback_GP.mp4
In this video, Guru discusses a new feature, "Introducing metrics and reporting for Genesys Agent Assist" The Agent Assist Performance dashboard now provides an overview of the effectiveness of knowledge for agents using Genesys Agent Assist metrics, and reporting provides insight about...
20231220_FeatureReview_CX_Artificial Intelligence_Introducing metrics and reporting for Genesys Agent Assist_GP.mp4
In this video @Guru Prasadh Jeevan Rao and I discuss and demo Agent Assist for Voice. Customers can now access Genesys Agent Assist on the CX platform for voice, including knowledge management and knowledge optimizer. This feature enables Genesys Agent Assist to transcribe and...
20231101_FeatureReview_CX_Artificial Intelligence_Genesys Agent Assist on the CX platform for voice_GP_RH.mp4
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