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In this video @Fegy Simon talks about how the Genesys Agent Assist summarization has moved to the ACW pane. Agents can now retrieve the Genesys Agent Assist summary of their conversation directly from the wrap-up pane. Previously, agents had to navigate back to the Genesys Agent Assist...
20240429_Genesys Agent Assist summarization moved to ACW Panel_FS.mp4
In this video @Santosh Bhandari and I discuss how to separate Agent Assist and Conversation Summarisation features in to their own separate tabs/panels within a SalesForce page. It is an extension of the video we created for Agent Assist within SFDC . Separateing these from an Interactions...
20240529_DX_AA & Conversation Summarization in SalesForce_SB&RH.mp4
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In this video @Santosh Bhandari and I discuss ways Agents, using Genesys Cloud in SFDC, can leverage Gensys Cloud Agent Assist. In one of the processes, to use iFrame to embed AA in the SF page, Santosh uses a visualforce page code snippet. This is the sample he used: <apex:page >...
Genesys Agent Assist for Saleforce.mp4
In this video, Guru & Becky discusses the new feature "Conversation summarization with Genesys Agent Assist for Voice" Genesys Agent Assist now offers conversation summarization for voice interactions. The summarization process automatically generates summaries of conversations between...
20240325_FeatureReview_DX_Agent Assistance_Conversation Summarization with GA_RH_GP.mp4
In this video, Guru discusses new feature "Genesys Agent Assist knowledge article feedback" Agents can now provide detailed feedback for the knowledge articles that Genesys Agent Assist presents to them. Based on the improved agent feedback, administrators can gain valuable insights into...
20240311_FeatureReview_CX_ArtificialIntelligence_Genesys Agent Assist knowledge article feedback_GP.mp4
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In this video, Guru discusses a new feature, "Introducing metrics and reporting for Genesys Agent Assist" The Agent Assist Performance dashboard now provides an overview of the effectiveness of knowledge for agents using Genesys Agent Assist metrics, and reporting provides insight about...
20231220_FeatureReview_CX_Artificial Intelligence_Introducing metrics and reporting for Genesys Agent Assist_GP.mp4
In this video @Guru Prasadh Jeevan Rao and I discuss and demo Agent Assist for Voice. Customers can now access Genesys Agent Assist on the CX platform for voice, including knowledge management and knowledge optimizer. This feature enables Genesys Agent Assist to transcribe and...
20231101_FeatureReview_CX_Artificial Intelligence_Genesys Agent Assist on the CX platform for voice_GP_RH.mp4
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